Refund Policy
Launchpad by BuilderCult · Last updated October 10, 2026
We want you to pay only for what worked. This policy covers what you buy from Launchpad itself. If you sell something in an app you built, your own refund policy applies to your customers.
1. A run that fails is refunded automatically
Credits are held when a run starts and charged when it finishes. If a build, render, post or check fails on our side, or is stopped before it produces anything, the held credits go straight back to your balance. You don't need to ask. If you think a run charged you wrongly, write to adi@buildercult.com within 30 days and we will check and refund it in credits.
2. Subscriptions
- Cancel any time from Billing; you keep your plan until the end of the period you paid for and it won't renew.
- If you are charged for a renewal you didn't intend and haven't used any of that period's credits, ask within 14 days and we will refund it in full.
- Otherwise we don't refund part-used periods, except where the law gives you that right (for example, the 14-day cooling-off right for consumers in the UK and EU, reduced by what you already used if you asked us to start straight away).
3. Credit packs
- Unused packs can be refunded within 14 days of purchase. Packs you have started to use are refunded for the unused part where the law requires it.
- Credits from packs don't expire while your account is open.
4. When we end things
If we close Launchpad, or close your account without you breaking the terms, we refund the unused credits you paid for, at the price you paid.
5. How refunds are paid
Money refunds go back to the original payment method through our payment processor and usually arrive within 5 to 10 business days. Free and promotional credits have no cash value and aren't refunded. Chargebacks for charges we would have refunded may lead us to pause the account while we sort it out.
6. Ask us
Email adi@buildercult.com with your account email and what happened. We aim to answer within 2 business days.